Support Services

Key provides a range of housing support and care at home services, and in some areas short stay and community support services. People may apply to Key for support in their own current accommodation, or linked to a move to new accommodation (provided either by Key or by another housing provider).

Support services are normally funded by the local authority, and anyone interested in being supported by Key should also make contact with the local social work department or Supporting People team within the local authority. We can help with contact details.

Key provides varying levels of support services, ranging from round the clock care in the person’s home to just a few hours per week to help someone maintain a tenancy. The majority of local services provide an on-site 24-hour worker presence. We welcome applications from any adult with a learning disability, including people who may have additional support needs (e.g. because of mental illness, sensory impairment, or physical disability).

Key is committed to providing highly individualised and flexible support arrangements, to assist each person (in the way they want) to have the lifestyle of their choice at home and in their local community.

The level of support, and how and when it is provided, varies according to the needs and wishes of each person. Typically, an individual may receive guidance or practical help, as required, with looking after their home and clothes, shopping and cooking, budgeting and paying bills, and with their social and leisure interests. Some people may also receive help with personal care tasks such as eating, bathing, washing their hair, dressing and shaving, and going to the toilet.

Key is committed to working in partnership with other agencies, and with peoples’ families, friends, or advocate, to plan and deliver the best possible support service.

All Support Workers receive training and are expected to provide a high quality of care following all relevant codes of professional practice. Key’s support services are monitored and inspected by the Scottish Commission for the Regulation of Care.